In the case of a defective product, please contact us for information on obtaining a replacement item. A defective or damaged title can only be replaced by the same item. Another title cannot be substituted in place of a damaged or defective item.
Please contact us by email or phone if there is a customer service issue. Return postage costs are not refundable unless we made an error, or the item arrived damaged or defective. Please contact us and please reference your order number.
If a CD jewel case or cassette case arrives damaged, email us your order number and we will send you a new replacement case for free.